Privacy Policy

1. Scope

This Privacy Policy explains how Vegas Lobby collects, uses, stores, and shares information when you visit vegaslobby.vip, create or use an account, contact support, participate in games, promotions, rewards, referrals, deposits, withdrawals, or use related services.

2. Information we collect

We may collect these categories of information:

• Account information: username, email address, full name, date of birth, password hash, referral code, account status, and preferences.
• Contact and verification information: phone number, verification status, support records, and information reasonably needed to verify account ownership or payment requests.
• Wallet and transaction information: deposit and withdrawal requests, amounts, status, timestamps, transaction references, payout details, balances, and review records. Payment providers may collect additional financial information under their own policies.
• Activity information: game launches, providers used, sessions, XP, FP, rewards, tasks, login streaks, referrals, promotional claims, and redemption history.
• Device and security information: IP address, browser and device information, session identifiers, approximate location derived from IP, login attempts, fraud signals, installed-app status, and security logs.
• Communications: Live Support messages, feedback, complaints, and records of service notices.
• Cookies and similar technologies: cookies, local storage, analytics events, and preference data used for login, settings, measurement, referral attribution, and security.

3. How we use information

• Provide accounts, games, wallets, rewards, XP, referrals, support, deposits, and withdrawals.
• Authenticate users, secure sessions, prevent fraud, investigate abuse, enforce limits, and protect players.
• Verify eligibility, account ownership, payment requests, promotions, and successful referrals.
• Operate, troubleshoot, measure, personalize, and improve Vegas Lobby.
• Send transactional messages, security alerts, support replies, and service announcements.
• Comply with applicable law, lawful requests, accounting obligations, and dispute resolution.

4. Legal grounds

Where applicable law requires a legal basis, we process information to perform our agreement with you, comply with legal obligations, protect legitimate interests such as security and fraud prevention, and rely on consent where required. You may withdraw consent for future processing where consent is the applicable basis.

5. How information is shared

We may share information as reasonably necessary with hosting, security, analytics, communications, identity-verification, payment, game-provider, and customer-support services; professional advisers and authorities where required or permitted by law; and a successor in a merger, financing, reorganization, or transfer subject to appropriate safeguards.

Vegas Lobby does not sell personal information for money. Analytics or advertising technologies may constitute “sharing” or “targeted advertising” under some privacy laws; where applicable, you may request to opt out.

6. Retention

We retain information for as long as needed to provide the service, maintain account and transaction records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. Retention varies by record type. Information may be deleted or anonymized when no longer reasonably needed.

7. Security

We use safeguards designed to protect information, including access controls, encrypted transport, password hashing, session controls, monitoring, and restricted administrative access. No online service can guarantee absolute security. Protect your password and contact Live Support immediately if you believe your account is compromised.

8. Your privacy choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or information about data categories and recipients. You may also have a right to opt out of certain sharing or targeted advertising and to appeal a denied request.

Submit a request through authenticated Live Support. We may verify your identity. Authorized agents may be required to prove authority. We will not discriminate against you for exercising an applicable privacy right.

9. Cookies and device storage

Vegas Lobby uses cookies and browser storage for authentication, security, preferences, referral attribution, analytics, and reliable operation. Blocking required storage may prevent login or account features from working. Removing browser data may sign you out.

10. Age restrictions

Vegas Lobby is not intended for anyone under 18 or below the higher legal age required where they live. We do not knowingly collect personal information from children. If you believe a child provided information, contact Live Support so it can be investigated and removed where required.

11. International processing

Information may be processed in countries other than where you live. Where required, we use appropriate measures intended to protect information transferred across borders.

12. Policy changes

We may update this Policy to reflect service, legal, or security changes. We will post the revised version with a new effective date and provide additional notice when required.

13. Contact

For privacy questions or requests, sign in and contact Vegas Lobby through Live Support. If you cannot access your account, use the support option available from the Vegas Lobby website.