Terms & Conditions

1. Acceptance

These Terms & Conditions govern access to Vegas Lobby. By creating an account, signing in, depositing funds, using games or rewards, or otherwise using the service, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the service.

2. Eligibility and location

• You must be at least 18 and at least the legal age required where you live.
• You may use Vegas Lobby only where your use is lawful. You are responsible for local rules and restrictions.
• You must provide accurate information and complete identity, age, ownership, or payment verification reasonably requested.
• Vegas Lobby may restrict locations, devices, payment methods, accounts, or features for security, provider, or legal requirements.

3. Accounts and security

Keep your login credentials confidential and do not sell, transfer, share, or allow another person to use your account. You are responsible for activity through your account until you notify Live Support of unauthorized access. We may require password changes, session resets, or additional verification to protect the account.

4. Main balance, FP, and XP

The service may display a main balance, FP credits, XP, rewards, bonuses, or other promotional units. FP and XP are promotional or loyalty units and are not cash unless a feature expressly states that an eligible amount may be exchanged or credited to the main balance.

XP levels may use lifetime XP while exchanges use available XP. An XP exchange does not reduce lifetime level progress unless displayed rules state otherwise. Rates, packages, eligibility, and limits are those shown when the transaction is requested.

5. Deposits and withdrawals

• Methods, minimums, maximums, fees, processing times, and availability may vary.
• Requests may require review, account verification, payment ownership evidence, or more information.
• Pending requests are incomplete until approved and recorded.
• We may delay, reject, reverse, or investigate requests involving incomplete information, payment failure, suspected fraud or abuse, or a legal or provider requirement.
• You are responsible for accurate payout details, except where applicable law provides otherwise.

6. Games and providers

Games may be supplied by third-party providers. Availability, rules, limits, results, maintenance, and provider balances may vary. Do not manipulate games, automate play, exploit defects, interfere with providers, or obtain an unfair advantage. Technical errors and incorrect balances may be investigated and corrected using available records.

7. Promotions, tasks, referrals, and rewards

Each promotion is governed by displayed eligibility, period, deposit, referral, claim, and reward conditions. A referral may remain pending until the referred player completes the qualifying action, such as a first approved deposit. Self-referrals, duplicate accounts, coordinated abuse, false identities, payment manipulation, and manufactured rewards are prohibited. Rewards obtained through error, fraud, or rule violations may be withheld or reversed.

8. Prohibited conduct

• False, stolen, shared, or unauthorized identity or payment information.
• Prohibited duplicate accounts or using another person’s account.
• Chargeback abuse, collusion, fraud, money laundering, sanctions evasion, or unlawful activity.
• Bots, scripts, scraping, automated accounts, exploitation, reverse engineering, malware, denial-of-service activity, or bypassing security controls.
• Harassment, threats, impersonation, spam, or misuse of Live Support.

9. Suspension and closure

Vegas Lobby may limit, suspend, or close accounts, review transactions, remove rewards, or restrict features where reasonably necessary to investigate violations, protect users, enforce these Terms, comply with law, or address provider or security risk. You may request closure through Live Support. Necessary records and obligations may survive closure.

10. Responsible use

Use the service responsibly and within limits you can afford. Take breaks and stop if play causes financial, personal, or emotional harm. Contact Live Support to ask about available account limits or restrictions, and seek local professional help if concerned about your play.

11. Intellectual property

Vegas Lobby and its licensors own the service, software, visual designs, logos, text, and related content, excluding third-party provider content. You receive a limited, revocable, non-transferable right to use the service for its intended personal purpose.

12. Availability and changes

We may maintain, update, add, remove, suspend, or modify features, providers, promotions, exchange packages, and payment methods. We aim for availability but do not guarantee uninterrupted or error-free operation. Maintenance, provider outages, network failures, and events beyond reasonable control may affect access.

13. Disclaimers and liability

To the fullest extent permitted by law, the service is provided “as is” and “as available.” Vegas Lobby disclaims warranties that may legally be disclaimed and is not liable for indirect, incidental, special, consequential, or punitive loss. Nothing excludes rights or liability that cannot legally be excluded.

14. Disputes and applicable law

Contact Live Support first so we can try to resolve a concern. These Terms are governed by laws applicable to the operator, service, and your location without removing mandatory consumer protections. Unresolved disputes may be brought before a court or authority with lawful jurisdiction.

15. Changes to these Terms

We may update these Terms as the service or applicable requirements change. Revised Terms will be posted with a new effective date. Continued use after that date constitutes acceptance where permitted; additional consent will be requested where required.

16. Contact

Questions, complaints, account requests, and legal notices may be submitted through Vegas Lobby Live Support.